Welcome, Guest ! Login | First time visitor? Create a New Account
Call us: 732-634-8009
Shopping Bag ( 0 Items )
  search

Returns and Refunds

 
RETURNS & EXCHANGES
 
15-Day Return Policy

If, for any reason, your purchase does not meet your expectations, you may return your order within 15 days of the date you receive your item.

Follow these steps to return merchandise by mail:
 
1. Contact our customer service department at to receive your Return Authorization Number. Once the RA Number has been issued, it will be valid for 7 business days for domestic returns, or 10 business days for international returns.
   
2. Upon obtaining an RA number, please return your item with shipping paid, including insurance and a signature confirmation. Please remember to write the Exchange Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
.  
 
   
 
Your refund amount will be the price of the item returned and will not include the shipping and handling charges originally paid with your order. The refund can only be made in your original payment method.
 
All items must be returned in their original condition: unworn, unaltered, and undamaged. Goods damaged due to customer negligence will not be accepted for refund. The original packaging must be included. Returns that do not include the original packaging will be subject to a $15.00 charge. Items returned without an attached security tag will be subject to a 15% restocking fee.
 
* Custom/special orders are not eligible for returns. Custom/special orders include any items that are not in standard stock on our website, or items that have been changed under special request of the customer. These requests may be in reference to touchups, changing of gold color, changing of stones, special ring sizing, alteration of item look or shape, etc.
 
 
30-Day Exchange Policy

We will gladly exchange your item for another of equal or higher value. If you would like to make an exchange, simply return your item within 30 days of the date you receive your item.

Follow these steps to return merchandise by mail:
 
1. Contact our customer service department at to receive your Exchange Authorization Number. Once the EA Number has been issued, it will be valid for 7 business days for domestic returns, or 10 business days for international returns.
   
2. Upon obtaining an EA number, please return your item with shipping paid, including insurance and a signature confirmation. Please remember to write the Exchange Authorization number on the outside of the box prior to shipping. Packages without this number will not be accepted.
   
 
   
 
For exchanges, customers are responsible for cost of shipping to and from us.

All items must be returned in their original condition: unworn, unaltered and undamaged. Goods damaged due to customer negligence will not be accepted for exchange. The original packaging must be included. Returns that do not include the original packaging will be subject to a $15.00 charge. Items returned without an attached  security tag will be subject to a 15% restocking fee.

* Custom/special orders are not eligible for exchanges. Custom/special orders include any items that are not in standard stock on our website, or items that have been changed under special request of the customer. These requests may be in reference to touchups, changing of gold color, changing of stones, special ring sizing, alteration of item look or shape, etc.
 
 

Newsletter

Receive our Newsletter with updates on all of
our New Arrivals.
Customer Service
Follow Us
Copyright © 2011 Jewelry Source LLC, All Rights Reserved. Powered By SmartAgeSolutions